However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. The front desk staff were excellent as well as the Hotel itself. easy access to the freeway. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. Pizza, Overall the hotel was very nice as was the experience. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. * Check-In: 4pm | Check-Out: 11am Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. The breakfast was not the greatest but the people doing the egg station was amazing and very friendly. Children 18 and above are considered adults at this property. Lock in the lowest price from these sites. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. I felt like it was inconvenient for us to dine there or something. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. The bathroom had poop on the toilet when we checked in. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. Staff was amazingly friendly. Located close to the Rocky Mountains, our pet-friendly hotel in Colorado. The place was very cute and cozy. They want to eat that's all they know.". Owner quickly gave full 11day-scheduled refund without checking the room for himself. Built in 2017 as an exclusive couples romantic getaway. But this would have been bearable had the staff not been downright snotty and rude. Copyright 19962023 Guests can enjoy a game of billiards, throw darts or watch sports on TV at Falcons, which offers daily Happy Hour specials. NEVER again! 2. You may either dine in the restaurant or take your breakfast to go back to your room. The property was run down and the room was awkward and small, especially the bathroom. Great location, great amenities. The eggs are almost impossible to see when laid on most surfaces. This hotel was highly-rated for its very comfy beds. Contributions should be travel related. 719-598-57708110 N Academy BlvdColorado Springs CO 80920, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. Review tags are currently only available for English language reviews. This is not a rash, these are bites! I would recommend it if you can handle the unfriendliness of the staff. The family-owned Academy Hotel is also set right next to the south gate to the Air Force Academy. We went back to the area for spring break and decided to stay there again because of the location and price. Staff was friendly. High Ridge Manor Apartments 13445 W. National Avenue New Berlin,WI - 53151 (262) 789-9588 This is not a rash, these are bites! They also have very strict protocol on handling complaints such as this. I would definitely stay again! Review of The Academy Hotel Colorado Springs Reviewed March 24, 2011 We stayed at this hotel last summer, June 2010, and left with some bites on us all. I would not choose this location again on futre trips. Its the best place we have ever stayed. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. We will be back. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. All cribs and extra beds are subject to availability. All staff members were amazing! Made beds, replaced towels and amenities. Breakfast staff not so hospitable. Expedia, Inc. is not responsible for content on external Web sites. Grill/BBQ, Open for: Called back immediately to report and the GM called back fe. The rest of the staff was very, very rude and it did not feel welcoming. Its an older hotel, but its clean and the free breakfast makes it a must stay. I love the quiet calm vibe. Sign up and we'll send the best deals to you. Tenants and landlords - bed bugs in residential premises. Certain services and amenities may be reduced or unavailable as a result. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. * Complimentary Breakfast: Hard to sleep with noise up and down the hallways at all hours but decent enough for a simple overnight. Weird. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . 1602 out of 2735 reviews" ", Rating 8 - Good. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Breakfast was top notch. The restaurant on site did not have very many options but what we did get was really good. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs. Disappointed that bar closed at 10pm on Friday & Saturday, Bartender on Friday was not real friendly. This is the version of our website addressed to speakers of English in Canada. Building itself is beautiful. - Terms of use - Privacy - Disclaimer. Yeah right! For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. This is the version of our website addressed to speakers of English in the United States. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. Pet-friendly rooms are also available. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. For the money, this hotel was beyond worth it. The facility was a great experience for the modest price., They have a wonderful breakfast bar. Sincerely, John Wilkins/Owner. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. Error: Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Youll never stay anywhere like for the price. Yeah right! Only a customer who booked through Booking.com and stayed at a specific property can write a review. 2023 Expedia, Inc., an Expedia Group company. Needs a deep cleaning. Disliked: Amenities, property conditions & facilities, The property is convenient to the highway and restaurants, Liked: Cleanliness, staff & service, property conditions & facilities. Beautiful facilities, parking lot was a bit dark at night. * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. I have never received such terrible treatment in my life!! Check your booking confirmation email to find your booking number and PIN. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. This meant there was furniture being moved men shouting up and down the hall and dogs barking. When I checked in I paid in advance for a one week stay at a special winter rate. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. Breakfast was okay, but servers were nice. Great breakfast, great staff , overall a great experience. The breakfast was great! Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Though the lobby is lovely don't let it fool you! The Academy Hotel Colorado Springs, Colorado Springs, Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. This property has taken steps to provide more sustainable and eco-friendly travel. Nor could we call out in case of an emergency. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. American, Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. )Icon Color & Report Disclaimer, File a new bed bug report at this location. Great value! Great location - show map, great breakfast and restaurant and the pool is our favorite the decorations are amazing. I really didn't know about bed bugs at the time. hekkles 4 5 Bed Bug Review of The Academy Hotel Colorado Springs Reviewed March 17, 2017 via mobile As a military family most every business in the area is vet accommodating to military not here. Frequent visitors over many years and always pleased. Room was a nice surprise- nice size, comfortable beds and chair. There is nothing classy about the way this staff treats it's guests. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Rooms were clean & staff at desk was very polite & professional. The bathroom had poop on the toilet when we checked in. when there are so many other options, close by, we will not be staying here again. Reserved 2 rooms, 1 king & 2 queens. Made beds, replaced towels and amenities. Wish there was a hot tub for the grownups but no biggie. It is my hope that you see fit to give us a second chance to win your valuable business back. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. This meant there was furniture being moved men shouting up and down the hall and dogs barking. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. It seems that communication was lacking in your case, I apologize. Each review score is between 1 and 10. I really didn't know about bed bugs at the time. We do allow pets and have a designated area for pet friendly rooms. Breakfast is unreal. Examine your luggage carefully while repacking and when you return home. Our bed was horrible. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in.
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