how do i report a downed comcast line?

Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. An official employee, such as myself or whoever is first available, will respond. Report it online using Xfinity Assistant. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Hello @user_300363 and thank you! What to do if you see a downed power line - Pacific Gas and Electric Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. How to report a downed wire if I'm not a customer? To qualify for the credit, customers must: 1. How Do I Report a Problem with My Comcast Landline? - GetHuman 2 1 RR ryanray.rr81 Visitor 2 Messages #iworkforComcast Then it thanks me for signing in. How to report a down or damaged CenturyLink line. Who Do I Contact About Downed Phone Line In My Backyard? This website is using a security service to protect itself from online attacks. Stay put and call 911. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Search accounts based on account number, or chat online. Report an Issue - Xfinity Support Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone if the line is damaged, to reconnect service they'd probably be running a new line anyways. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. The tree and the cable are both on the grass verge next to my property. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Thank you! Payments are posted to your account after 5:30 p.m. on the day they are received. For immediate assistance, check out the Xfinity Assistant. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Who removes tree branches resting on utility cables in easement? For immediate assistance, check out the Xfinity Assistant. Please contact the moderators of this subreddit if you have any questions or concerns. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! https://corporate.comcast.com/stories/meet-our-digital-care-team. Your IP: I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. -You are responsible for the "mast," the . Click to reveal (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Help and Support Topic | Comcast Business Support Emergencies and Safety | Consumers Energy You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Contact Us | Comcast Business Support Call 800.288.2020 and select Repair. Make the report to that person.. . Marion County officials report storm has passed leaving widespread wind up. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . We've had a downed wire touching our building for about two months at this point. Electric Lines that run from the utility pole to your residence. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. You will need to contact a tree trimming service yourself. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. 1 6 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. X | `>`. and our Choose the option that best describes your situation. When asked if you want to order new service, say "No." How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Click Continue. STAY AWAY from downed power lines. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Service Status Center | Comcast Business Let us know. How do I report a downed line in as few steps possible Press question mark to learn the rest of the keyboard shortcuts. Question: Does Comcast Hve To Repair A Cut Cable Line. I am an Official Xfinity Employee. Call us at 800-477-5050. Can you please send us a Modmail message with your first and last name and full address? Call 9-1-1 immediately to report a fallen power line. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. If you have questions about your services, we're here to answer them. Thanks! Can you direct message your name and address? Whenever there is an outage, your first step is to report it via email or twitter. I think it may be the original phone line. If you have questions about your services, we're here to answer them. Never touch a downed overhead electrical line. How do I get Comcast to fix a cable line? - MetaFilter Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. We have made changes to keep employees safe so response and call times may be longer than usual. The easement at my back property line has poles with electric and utility lines. Xfinity Outages | CableTV.com Woman battles Comcast over downed line - WSAZ Contact Us | Comcast Business Support That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Reporting this to comcast seems to be a problem. A drop-down list appears. Type your message in the text area near the bottom of the window 5. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Connectivity and managing Your Comcast Business network. We're sorry that didn't solve your issue. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Why is my Xfinity Cable box stuck on boot? You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If you are experiencing problems with Comcast Xfinity, please submit a report below. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Comcast does not do tree trimming. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. How do I report a downed telephone line? | AT&T Community Forums It's not the power line and I don't think it's the regular cable either because there's no service outage. ET. How do I talk to a real person at Comcast? Two delivery trucks have had close calls recently. I really appreciate you being a member of the Comcast Family! Then, to let us know why you're calling, say Line is down.. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . . Do what's best for your business. Report unburied cables, exposed wires, or downed lines - AT&T I don't have AT&T, or a landline. Exposed Line/ Wire - How To Report & Things To Know From AT&T Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. I hate to hear this has been your experience and would love to investigate this for you! That's not what we want to see! It's not the power line and I don't think it's the regular cable either because there's no service outage. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. ASA, ABA, Adherence). Eastand Royal - Vice President of Customer Experience - LinkedIn Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. It is to be expected when weather conditions are severe. Performance & security by Cloudflare. Call BGE at 1-877-778-2222 to report any downed electrical lines. Some utility companies mark or paint their lines. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Sky News is distributed via an English-language radio news service, and through online channels. Don't worry, we'll never do that as it might cut into our profits for the quarter. Usually 911 dispatch has unlisted numbers for utilities. Contact Comcast and let them know of the down landline problem. View the Xfinity outage map and find out when an area will be back online. God forbid this huge company actually provide a phone number where you could talk to someone. Don't touch anything or anyone in contact with a downed power line. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. A drop-down list appears. If you smell natural gas or see downed power lines please do NOT use this page. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Report Downed cable line | Xfinity Community Forum Companies respond better when others are watching. Downed Wires | Baltimore Gas and Electric Company Make sure you are signed in with your Xfinity credentials. What to expect: Your complaint will be posted online in a public database. The channel and its live streaming world news is available . Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. to Call your mayor's office. How to stay in touch with Verizon during an emergency In the 'To' line, type "Xfinity Support" there. Reporting A Downed Dangerous Pole | AT&T Community Forums Warn others to stay away. That person will tell you who the city's contact is in the Comcast governmental affairs office. Click the direct message icon, 2. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Filing a report of a low hanging cable? - Google Groups Type your message in the text area near the bottom of the window. I am extremely frustrated this issue has not been of the upmost importance to your company. Call 800.288.2020. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Emails sent with an attachment cannot be processed. It's infuriating. You can also request a call at a time that fits your schedule. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Our community is your official source on Reddit for help with Xfinity services. Our community is your official source on Reddit for help with Xfinity services. Tips in case of an outage What if my power is out? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. -ATTU-verseCare. In the aftermath of a major storm, be aware of hazards presented by downed power lines. I am a bot, and this action was performed automatically. Privacy Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). and our Report it as a hazard to your local PD, maybe they have a better contact. Welcome to the Xfinity community! I have a downed wire in the middle of the street. Do not send the firewall logs as an attachment. Like. We have all the tools to help with your cable line and make sure it gets taken care of. Immediately Call Emergency Services. Write your 17-digit account number on the "For" line of your check or money order. How do I report down a cable line? What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. I hope youre having a great week so far! Then, call PG&E at 1-800-743-5000. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Cookie Notice An official employee, such as myself or whoever is first available, will respond. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Not a word either by phone, email or through the support chat since then. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. If the center conductor of the cable is solid copper, it carries it quite well. Press Enter to send it. Welcome to the Xfinity community! I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! There appears to be no other way to contact comcast/xfinity. A woman in Huntington says she contacted Comcast several times about a line. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. You can contact 811 to get utility lines marked. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. In the top right corner, you'll see a little chat icon near the bell icon. See how you can save when you add Comcast Business Mobile or add a new line. How do I report this? Comcast Xfinity Outage Map Is The Service Down? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Contact Us - Customer Support | DISH You have to sign up for gig service and sign a 2 year contract first. I need someone to come out and fix it. Discussion. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. New comments cannot be posted and votes cannot be cast. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity how do i report a downed comcast line? - tourdefat.com Stay at least 35ft away from any downed wires during cleanup and other activities. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. the chances of Comcast having their act together enough to even . Let us know. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Click the Check for Issues button. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. I called on 7/20/21 to report this issue and no-one has been to fix the wires. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Report a downed power line - Pacific Gas and Electric Company Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Sky News is a British free-to-air television news channel and organisation. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast With our new Xfinity support chat, you do not need to input the name of a person. We have made changes to keep employees safe so response and call times may be longer than usual. Dial 333 to get connected to a customer service representative. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I would like to report down wires in my back yard for the second time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums An official employee, such as myself or whoever is first available, will respond.
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