Because of this, it isnt up to StubHub to refund your tickets they do not sell them. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. We cant contact them and ask them to lower their prices. Your California Privacy Rights / Privacy Policy. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. where can I go to use activate the voucher so I dont lose that as well. Request and Get a StubHub Refund Right Now. DoNotPay doesnt care about that. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. South Carolina, Great so in the future dont use stub hub because you cant get your money back. NewsletterDollar ScholarStill learning the basics of personal finance? Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The company prides itself on being a Fan-to-Fan service. Still learning the basics of personal finance? If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. How to request an event on the StubHub website. And the exact same seats they re listed and sold for a different amount sold and the payout. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Events postponed or rescheduled won't be refunded, Fowlks said. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. 0. Phone: 866-788-2482. Registered users: Log in to your StubHub account. 1:00. Ads by Money. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Reach out to customer service representatives via social media, Call the event organizer and state your case. We just sent you a welcome email. On March 7th, StubHub emailed Marrali a copt of its refund policy. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. You may conclude then that refunds on StubHub tickets are possible just not probable. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Find contact information here. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Ticketmaster for Ever. In other words, when it can be too late to get a refund. Perhaps Its Time to Switch to Something Other Than StubHub. Are You Having Trouble Getting in Touch With StubHub? The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. but I havent been able to get in contact with anyone from StubHub. Let us teach you the major money lessons you NEED to know. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Enjoy! A million dollar company can not compensate a loyal customer a few hundred bucks. It is free to list tickets for sale, and to search for tickets to buy on StubHub. No. Would not make an exception,to a hotel reservation I made thru Priceline. See if youre using the right email and password. How do I contact StubHub for refund? I've been a customer for a long time and am not happy. North Carolina The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. A few days later I'm only paid out for 1 set of tickets. I was refused to talk with a supervisor , I had 4 tickets listed. Sit back and relax while we do the work. How do we request the refund? Sometimes email clients send our first email to a spam or promotions folder. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. You have lost a customer for life! We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. 1.866.788.2482. The clause is designed to protect both buyers and sellers. The clause is designed to protect both buyers and sellers. They showed my same seats that they cancelled sold and the payout. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Ohio Attorney. AND TOLD ME THAT "Recine. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The corporate office phone number is 415-222-8400. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. to check out everything we offer. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. New Jersey Help us improve this article with your feedback. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). I was only given the option of the credit and the event was in CA. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Bradley R. Hightower. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Those will be paid out by the end of May. Go ahead and file a chargeback on your credit card. Lets dive into it right away. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. This watermark prevents others from copying them. I have been trying to purchase tickets for over a week now. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. The April 25th show was canceled due to COVID-19. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. We may be compensated if you click this ad. This means sellers set the ticket prices. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . These are often free tickets the seller can relist. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. If you feel like StubHub cheated you, you could take action against them. Georgia Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! 1.866.788.2482. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. There Application crashes. Who do I contact? How do I contact StubHub for a refund? Congratulations on your sale. All Rights Reserved. I think I'm golden and I made my sale. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. and take advantage of this neat service whenever you need it. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. StubHub is offering the retroactive refunds now because the live events industry is opening back up. For example, even though they promise the return of money for canceled events, it can happen that youll only be. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Supervisor " would NOT SPEAK WITH ME. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Otherwise you will receive a voucher for 120% of your purchase price. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. . Reply anytime to let us know how we can improve. Depending on where you live and how you got the tickets, you may be due a cash refund. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. For customer support people can visit their help topics to search for answers to questions or browse popular topics. After the switch, you will enter the email address you use to access the community in order to reset your password. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Customers can keep their credits if they like. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. 6:00 AM - 7:00 PM PT weekends. I live in GA - was supposed to go to a premier league game in England in March. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. "If you have tickets to a show that is postponed, you will be able to select your refund . The company does have something they term FanProtect Guarantee in its User Agreement. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. A Personal Loan can help you mitigate losses and get back on track. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Danielle is the author of this solution article. Reached out to customer service twice still can't list tickets. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. You will enter your community username and new password and done! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Contact us United States and Canada. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Use of this website signifies your agreement to our. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Click or tap See actions and select Make changes. Lots 81-82 Street C Pennsylvania It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I had to ask for a manager. JEVAR IS WHO HANDLED MY CALL. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. What Happens If I DonT Pay National Insurance Contributions? Review the StubHub return and refund policy at ReturnsAndRefunds.com. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Keep in mind that you may not be refunded in money. StubHub is offering the retroactive refunds now because the live events industry is opening back up. How do I complain to StubHub? Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. For obvious reasons, this isnt usually a satisfying compensation. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Postponed events may not be eligible for refunds. What a horrible service! On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. DoNotPay can be by your side during the process and help you sue any company in small claims court. Colorado: 8,688 customers due $3,120,442 in refunds. An email might never be responded to, and the same goes for phone calls. Wish they would help. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. This number worked fantastically, and I got all I needed accomplished! Does StubHub have live chat? how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. All rights reserved. Your refund will be processed to the payment method used at the original time of purchase. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. How do I contact StubHub for a refund? What Qualifying Event Would Trigger 18 Months COBRA Continuation? If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849.