As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. We have a 2017 Thor motor home with a radio installed backup camera. Use/store switch in use mode? Your luxury Mercedes Sprinter motorhomes. My Thor Rize was not properly built. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. . Satellite. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. See dealer for details. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! The best of Class A amenities and more power than a Class B. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). All payments are with approved credit through dealer lending source. stands for - Class A, Class C Evolution. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! $5,000. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. He was so laid-back and his knowledge was extensive on the motorhome. We are well aware that the coach is off warranty. Both electrical circuits must be energized for either radio to work. ", VIN # ****************. I had to send the slide out for access. Complaint Type: Problems with Product/Service. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Listed 27 weeks ago in Cass . I am rejecting this response because:This is the same response I received earlier. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Then I tried the GFI in my 29m bathroom. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Jumping through hoops. The keep-alive lead isn't switched at all. After getting back both radios not working. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Would be a great hunting rig! **** has already sent the flooring. Awning attempts to extend while driving. I do not know WHY he has not had access to this correspondence. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . State: Arkansas. Most of the issues listed on pdf ************************************************************** 2021. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Multiple calls, travel, estimates, no results. I was given a few numbers of service centers and I had to contact them. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. Stock Number Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Non-smoking and pet-free. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. We want **** to act in good faith and resolve these longstanding issues. Immediately I had power to my Axxera. Nobody will build them better. Brand: Thor Motor Coach. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Our 2019 ************ Motor Coach seats have started to completely disintegrate. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? The $1,000.00 bid they accepted. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Please select a year to search for available owners manuals. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Class Cs with the beloved luxuries of Mercedes-Benz. Solar panals not bolted properly to roof.Propane sensor faulty. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. It has been sitting for a year. The customer service ************ spoke ith customer service reps who have no customer service at all. They are the same issues we continue to try to get resolved. This shouldn't be happening. BBB Business Profiles may not be reproduced for sales or promotional purposes. Junior Member. RVers Ask: What's The Best Way To Sell An RV? Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Does not include Hitch work or accessories. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . MSRP Price: $157,576. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Your actual payments may vary. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. purchased in July 2022. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Posts: 2,166 THOR #11781. We have sent the invoice for labor charges to ****. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. The Border Hookups Hit The Road With A New Song. This dealer in **** miles away so thats not happening. Radio. Then click on the manual name to download. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Stock photos may not represent actual unit in stock. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Brought the coach home. Wondering if the converter is shot. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Number Of Discs. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I have a full side slide on my 2016 Thor Ace 30.2. I have hundreds of emails relating to our continued attempts to get these issues resolved. State: Texas. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Begin with this one! The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Based on what was submitted to Thor, we see no warranty concern. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. ** September 10th we took the ** out. The only bid that ******* has accepted is the one of $1,000.00 from *********************. All of this back and forth is not fair to us, the consumer. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. They need to honor their warranty now! She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. 2022 Thor Hurricane 35M. And not have heard from them. I purchased unit as it comes from manufacturer with a seamless roof. We have a water leak and it has caused extensive damage. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Largest Family-Owned RV Dealer In The Nation. Stock #46257. Surround Sound. International Association of Better Business Bureaus. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Then click on the manual name to download. My Thor dash radio is also powered by the house battery. This is a MSRP $190K Class A Motorhome. JavaScript is disabled. We have spent countless dollars and hours as well as travel time in dealing with this. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. I got a jump and the car battery is working fine now, but the house batteries are still dead. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. They gave **** rv support ***********. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. And one, Don't Miss Paradise Oaks RV Resort In Florida. drivers window was installed bad. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. There authorized service center is telling me not to get roof patch but replaced. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Thanks for the suggestion. Cab-Over Bunk. . We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Want to make us an offer on the {product}? Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. The dealers in my area state that they dont even know what a ********* is and dont work on them. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. We are sorry to hear of your concerns with your 2019 *******. ****** informed me that Id have to get an estimate for each of the defect items. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Posts: 7. can provide videos and pictures. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Not sure where the in line fuse is located any help locating would be appreciated. You probably have to pull the radio out to find it. A representative has been notified and will be with you shortly. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. WHO IS RIGHT? . Status: Answered. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Thor is offering to repair by patching roof. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. 15,0000miles Specs: Ford E350 . **** has not acted in good faith, as the documentation will show. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Diesel and gas-powered chassis options. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. The other is a inline fuse, wired off the use,store relay battery lug. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Plus tax, title and license. We are so very happy with the coach we purchased! Planning pet-friendly trips can be ruff when you don't know what to pack! Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. What have you tried so far? We have documented the roof concerns in case it does happen to be a concern. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. from Thor Motor Coach. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Mechanic's Assistant: What year is your Chassis? After changing the engine battery the radio and backup camera will not work. * This post was edited 03/23/19 02:00pm by bobndot * They said they would me someone to service the vehicle. Number Of Televisions. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Check whether the batteries are charged enough. She agreed to wait till it is safe to drive the coach to get the estimates. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Add distilled water only. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). You might find those release tools with the manual for the radio. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. 2022 Thor Motor Coach Challenger RVs for Sale Near You. 40,000 miles. I left my parking lights on overnight, and it killed the car and house batteries. VIN #*****************. It is the original claim. This price is only valid for 24 hours from. We have only Put 2400 miles on since we bought it. We bought it new in 2018. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. ************************* said that they would pay ******* ***** 26hrs for their labor. He moved to a new position. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Rear Bath. Manufacturer-provided pictures, specifications and features may be used as needed. Message. There's a fuse on the back of the radio. Why not the flooring costs? The solenoid is subject to failure and if it does, the switch will do nothing. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. I can only speak to the radio wiring in my coach. Meet the redesigned A.C.E. The same way they want they money on time, Included my vin number thor vegas **** 2022. Thor Motorcoach Logo linking to Home Page. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. $97,999. Wheel sensors for air pressure not working. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. The pivotal combination of large Class A amenities with more power than a typical Class B RV. We purchased a new 2019 *********************** **** Motor Coach in May 2019. We strive to ensure all pricing and information contained in this website is accurate. Not just one but every single seat in the coach. Customer Reviews are not used in the calculation of BBB Rating. The only two fuse I found for radio was one in the Ford block marked radio, which was good. Fill out this quote form and we'll get back with you as soon as possible.